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At Imperial Services we have made “Total Facility Care” our core business focus. We provide our customers with a compelling proposition for their service. Our company is built around efficient, reliable yet flexible services.
In recent years, many businesses have realised the benefit of having fewer suppliers, giving them more time to focus on their core business activities. Many of our clients are already enjoying the single point of contact and accountability for facility management with us. The experience we have with this integrated approach means you will benefit from the simplicity in management without compromising the expertise in each service area.
Business Models
Underpinned by a commitment to service excellence we make all of our clients part of our family. We also understand as a family we all have unique and differing needs. To meet these different requirements, we work with our clients to develop a tailor made solution and a working plan to meet their needs.
Single Service
When we are only providing a single service, such as cleaning or facility management our customers are assured of competitive prices and quality services provided by dedicated and competent staff.
Multi-Service
Customers purchasing two or more services receive the same benefit as the single service, plus the added benefit of integration, which makes labour and cost more efficient.
Total Facility Care
At Imperial Services we achieve synergies by combining different core services into one contract under a self-delivery model. Each and every business has a unique combination of needs and therefore we analyse all service requirements to create synergies for our customers. We have both the management expertise and service delivery experience to maximise the usage of service resources, while minimising operational costs. Apart from our ability to create synergies from the many services we provide, integration takes place between management levels and also between us and our customers’ business.
CLEANING SERVICES
Fresh, clean surroundings and a healthy working environment are not only prerequisites for a functional environment, but also the basis for employee wellbeing and productivity.
As one of the fastest growing cleaning companies in Australia, Imperial Services has set new standards within cleaning services by offering the very latest in efficient and flexible cleaning solutions. We are constantly developing new methods, tools and materials, which help improve cleaning effectiveness, as well as the working conditions of our employees, while minimising any impact on the environment. These new developments and modern management strategies we have introduced over the years have revolutionised the cleaning industry.
Features
We provide a customised cleaning solution, where scope, frequency and combination of services are carefully adjusted to suit the customer environment.
We have experience in remote and challenging conditions and can work with customers to maximise cleaning productivity, for example; through taking on additional tasks such as re-stocking photocopiers, replenishing office consumables or handling distribution of mail.
Benefits
Our innovative auditing systems enable us to capture and report upon visible quality levels and streamline our service delivery to suit requirements.
While our skilled and motivated employees are an essential part of our success, ongoing quality control ensures we constantly live up to our customers’ expectations.
Imperial Services has been at the forefront of “Green Cleaning” since its inception, The “Green Clean” program which we have developed utilises microfiber cleaning initiatives which reduces chemical use, water usage and packaging waste by up to 75%.
Our specialist cleaning services include
- Daily site cleaning
- Plant/electrical rooms
- Sterile rooms and clinical cleaning
- Bio Hazard and Sanitisation
- Carpet and hard floor cleaning
- High pressure cleaning
- Window cleaning
- Catering and serving area cleaning
- Industrial cleaning including food factories
TOTAL FACILITY CARE
Single Contact to Manage an Entire Facility. Combining a number of support services into an integrated model, can provide an increase in cost efficiency and productivity, by optimising the management structure and delivery systems.
Features
Providing multiple services across one location means that management can be combined, reporting and invoicing can be singular and accountability taken from one central point. Having a site-based account manager bearing the responsibility for managing and optimising the members of the service team on site is fundamental for the success of the outsourcing relationship. This ability to self-deliver entire facility management operations and provide a customised service solution based on our robust management systems is what differentiates Imperial Services in the marketplace.
Benefits
A dedicated Facility Service Centre, offering a single point of contact.
Centralised systems, including a Computer Aided Facility Management System.
Synergies between service lines, driving cost and operational efficiencies.
Strong organisational structures that drive accountability.
Our expertise across all services means we have multiple core competencies.
Imperial Services is committed to providing high quality services and has assisted a wide range of customers to improve their performance and competitive position through the integration of Imperial Services.
HYGIENE SERVICES
Complete Washroom Services
Imperial Services provide cost effective, tailored hygiene solutions which offer true value for money. We provide initial support in defining individual needs and recommending a premium solution; we look after the installation of hardware and ensure a regular supply of consumables to leave your washroom fresh, clean and hygienic.
We offer a regular service maintenance program, with our logistics management based on advanced resource planning and deployment techniques. We have the capacity to meet even the most demanding requirements and offer full national and regional coverage.
Benefits
We can combine a range of services and products to offer you the best service and value, with transparency on costs.
Our range is vast, including attractive, robust and hygienic dispensers that can be matched to your environment and budgetary requirements.
We work with world leading suppliers and our breadth of customers gives us economies of scale which we can pass on in terms of value.
Our washroom services provide
- A truly world class stylish dispenser range, which is attractive, robust and hygienic.
- A range of products including feminine hygiene units (including No Touch Sanitary Units) hand dryers, auto hand towel dispensers, hand and toilet sanitisers, nappy disposal units, sharps and clinical waste disposal units.
- Professional installation of all washroom equipment by qualified technicians.
- Paper towels and toilet tissue in a range of qualities to suit budget requirements.
- Services to add value, including baby change tables, nappy disposal service, automatic fragrance dispensers, urinal cleaning systems, bacterial descaling treatments and biological solutions.
- pH balanced soaps that are gentle to the skin in liquid, foam and anti-bacterial varieties.
OPEN SPACE MANAGEMENT
Benefits
We can combine a range of services and products to offer you the best service and value, with transparency on costs.
Our range is vast, including attractive, robust and hygienic dispensers that can be matched to your environment and budgetary requirements.
We work with world leading suppliers and our breadth of customers gives us economies of scale which we can pass on in terms of value.
Our open space management services provide
- Specialising in horticultural and arboriculture maintenance, Imperial Services deliver open space management solutions to many industrial and commercial customers.
- The specialised staff of Imperial Services offer experienced, high quality maintenance of open spaces across Victoria.
- Our grounds maintenance services include mowing (broad acre, ride on, catcher and slashing), herbicide and pesticide applications, weeding, trimming, pruning and watering.
- Other services available include suction pit cleaning, power scrubbing of concrete floors, car park cleaning and litter collection.